COMPANY POLICY

Ryoma MC S.p.A encompasses a group of companies that operate in the manufacturing and food equipment sectors.
The main activity of the group’s companies primarily consists of designing and producing professional coffee machines. The management believes that the quality of products and services provided represents a decisive factor for customer satisfaction and loyalty. This objective is pursued by Ryoma MC S.p.A’s management and implemented across each group company through the respect of values such as sustainable development and environmental protection, inclusivity, equal opportunities access, and workplace health and safety protection.
To protect and guarantee these values, as well as ensure effective and efficient quality process management, the Management commits to complying with major international standards and following the principles of UNI EN ISO 9001:2015 and UNI EN ISO 14001:2015 standards and current regulations, taking into account the specifics, nature, and size of each company.

The company policy aims to achieve objectives through:

01.

Meeting customer requirements and expectations

• Constant monitoring and analysis of customer feedback and complaints to evaluate and implement continuous improvement activities on product/process
• Approach based on corporate KPI monitoring and risk analysis, aimed at implementing appropriate control and verification measures to achieve planned results through rigorous control standards across multiple stages of the production process, from material selection to testing phase
• Maintaining and developing partnership relationships with suppliers to pursue mutual benefit and joint development

02.

Commitment to comply with current environmental legislation and all other subscribed requirements while pursuing sustainable development

• Promoting actions aimed at protecting the environment through processes and products that minimize environmental impact
• Investing in technologies that reduce Carbon Footprint and energy consumption both in company operations and our products
• Encouraging responsible resource management by promoting practices aimed at reducing water consumption, minimizing production waste, and recycling
• Promoting internal awareness campaigns on the importance of sustainability and daily practices to reduce environmental impact
• Monitoring company progress through environmental management system principles that ensure compliance with legal regulations

03.

Safeguarding and protecting workers in compliance with current legislation by pursuing high workplace safety and health standards and fostering an inclusive and cooperative environment

• Ensuring all personnel receive adequate training on their duties and risks arising from their activities
• Developing safety plans and procedures to minimize hazards in emergency situations
• Conducting activities to protect workers, company assets, the environment, and the community
• Enhancing human capital by committing to create a culture where all employees feel welcomed, valued, and have access to equal opportunities
• Respecting individual rights and cultural differences while not tolerating any form of discrimination to encourage an inclusive culture that values individual uniqueness