Ryoma MC S.p.A encompasses a group of companies that develop their activities in the manufacturing and food equipment sectors. The main activity of the group companies is primarily the design and production of professional coffee machines. The management believes that the quality of the products and services provided is a decisive factor for customer satisfaction and loyalty. This objective is pursued by the management of Ryoma MC S.p.A and implemented in each company of the group through the respect of values such as sustainable development and environmental protection, inclusivity, access to equal opportunities, and the protection of health and safety in the workplace. To protect and guarantee the mentioned values, as well as to ensure effective and efficient management of quality processes, the Management is committed to complying with the main international standards and following the principles of UNI EN ISO 9001:2015 and UNI EN ISO 14001:2015 standards and current regulations, considering the specificities and the nature and size of each company.
The company policy sets goals that are pursued through
01.
Meeting customer requirements and expectations
- Constantly receiving and analyzing customer reports and complaints to evaluate and implement continuous improvement activities on the product/process
- An approach based on monitoring company KPIs and risk analysis, aimed at implementing appropriate control and verification measures to achieve planned results
- Applying rigorous control standards at multiple stages of the production process,from material selection to testing phase
- Maintaining and developing partnership relationships with suppliers to pursue mutual benefit and joint development
02.
Commitment to complying with current environmental legislation and any other subscribed requirements and pursuing sustainable development
- Promoting actions aimed at protecting the environment through processes and products that aim to reduce environmental impacts
- Investing in technologies that reduce the Carbon Footprint and energy consumption both of the company and our products
- Encouraging responsible resource management by promoting practices aimed at reducing water consumption, minimizing production waste, and recycling it
- Promoting internal awareness campaigns on the importance of sustainability and daily practices aimed at reducing environmental impact
- Monitoring company progress through the principles of the environmental management system that ensure compliance with legal regulations
03.
Safeguarding and protecting workers in compliance with current legislation by pursuing high standards of safety and health in the workplace and fostering an inclusive and cooperative environment
- Ensuring that all personnel receive adequate training on their duties and the risks arising from their activities
- Developing safety plans and procedures to minimize danger in emergency situations
- Conducting activities in a way that safeguards workers, company assets, the environment, and the community
- Valuing human capital by committing to creating a culture where all employees feel welcomed, appreciated, and have access to the same opportunities
- Respecting the rights and cultural differences of each individual and not tolerating any form of discrimination to encourage an inclusive culture that values individual uniqueness
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